%days_away more sleeps to Santa!

Date and Time of Your Visit: %session_date %session_time

Your Booking Number: %invoice_nr

**Please remember we have TWO separate venues in the Ilac Centre. This venue is on the ground floor, directly off the mall beside the Dunnes Stores next to the car park lifts. Please arrive early just in case you get mixed up with the venues!**

Please note this is the last day you can cancel your booking for a full refund (withholding the booking fee). This event is fully booked on most days and we will not necessarily have the time to resell your place if you cancel any later than today. You can cancel through your original confirmation email. We appreciate your understanding that we cannot issue partial refunds for customers who cannot arrive on the day.

IMPORTANT: Please remember to update your children’s details up to 24 hours prior to your arrival. You can change any of your children's details for Santa through your confirmation email by clicking "View Online" on the top right of the email.

What to do when you arrive on %session_date? (Read carefully!!)

Check-in no sooner than 10 minutes before your booking time. This is to prevent delays throughout our event. If you check-in before your allotted time, you will be asked to leave the queue and come back within 10 minutes before your booking time.
If you arrive after your booking time, we may not be able to check you in and you may not be able to visit Santa. We have carefully allocated booking times to avoid delays. We are expected to be fully booked on several days, especially evenings and all weekends. Refunds will not be issued if you miss your appointment with Santa due to arriving late. Please be on time to avoid any disappointment.
Changes to children’s details for Santa MUST be made online 24 hours prior to check-in. Please double-check your most recent confirmation email to ensure all details are correct. In order to make the visit as magical as possible for your children, we will not show you your details after you check-in.
Please note that all children MUST be booked in prior to your arrival. Additional adults may be added online or paid for upon check-in as long as your group stays within 10 or less individuals. Bookings with more than 10 individuals must be split over 2 adjacent timeslots to ensure ample time for Santa to speak to all children and for photos.
Everyone will be invited to take a photo with Santa. If you have not pre-paid for any photos, you can of course pay for additional photos on the day (after you exit the grotto and view your photos). If you have pre-paid photos, you can still purchase additional photos, reindeer food, or upgrade to a USB after you exit the grotto and view your photos. Cash and card payments are accepted.
What’s required for check-in?

No printing required – you can show your tickets on your phone or print them if you’d like.

Where are we located?

Dunnes Stores,

Ilac Shopping Centre,

Dublin 1, D01 A213

Please reply directly to this email if you have any questions.

We are looking forward to your visit!

Best regards,

The Santa Experience Team

Upcoming Events

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