%attendee_first_name, PLEASE REMEMBER SANTA HAS MOVED to MERCHANT'S QUAY

%days_away more sleeps to Santa!

Please remember Santa has moved to the 1st floor of Dunnes in Merchant's Quay!

We are no longer in Patrick St. but we are still the best Santa in Ireland! 😉

How to find us:
Dunnes Stores, 1st floor
Merchants Quay Shopping Centre
Cork City Centre,
T12 X7X2

Date and Time of Your Visit: %session_date %session_time

Your Booking Number: %invoice_nr

Please note this is the last day you can cancel your booking for a full refund (withholding the booking fee). Similarly, if you need to reschedule your booking within 72 hrs of your booking time, we can transfer your details but you will need to pay for a new booking. We appreciate your understanding that we cannot refund late changes and cancellations as it is difficult to resell spaces with short notice.

IMPORTANT: Please remember to update your children’s details up to 24 hours prior to your arrival. You can change any of your children's details for Santa through your confirmation email by clicking "View Online" on the top right of the email.

What to do when you arrive on %session_date? (Read carefully!!)

Go to Merchant's Quay (Dunnes Stores, 1st floor) - we are no longer in Patrick St but everything else about our event is the same!
Check-in no sooner than 10 minutes before %session_time. If you check in too early and Santa is fully booked, you will be asked to return within 10 minutes before %session_time.
If you arrive late, Santa may not be able to see you that day. Santa has such a long list of children to see and does not want to make anyone wait too long, so Mrs. Claus has carefully scheduled all his visitors. But this schedule only works as long as everyone is on time! Please be on time to avoid any disappointment.
Changes to children’s details for Santa MUST be made online 24 hours prior to check-in. Please double-check your most recent confirmation email to ensure all details are correct. In order to make the visit as magical as possible for your children, we will not show you your details after you check-in.
Please note that all children MUST be booked in prior to your arrival. Additional adults may be added online or paid for upon check-in as long as your group stays within 10 or less individuals. Bookings with more than 10 individuals must be split over 2 adjacent timeslots to ensure ample time for Santa to speak to all children and for photos.
Everyone will be invited to take a photo with Santa. If you have not pre-paid for any photos, you can of course pay for additional photos on the day (after you exit the grotto and view your photos). If you have pre-paid photos, you can still purchase additional photos, reindeer food, or upgrade to a USB after you exit the grotto and view your photos. Cash and card payments are accepted.
If anyone in your booking has special needs and has difficulty waiting in queues, please email us ahead of time so we can note this on your booking. If there is a queue when you arrive, please approach an elf directly rather than joining the check-in queue.

PLEASE REMEMBER SANTA HAS MOVED to MERCHANT'S QUAY 😊

Please reply directly to this email if you have any questions.

We are looking forward to your visit!

Best regards,

The Santa Experience Team

Upcoming Events

Bookings to visit Santa for Christmas 2025 will open this summer for Limerick, Cork, Dublin, Kilnamanagh/Tallaght, Portlaoise and Ennis! 🤩